Refund policy
Australian Consumer Law Guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Damaged, Faulty, or Misprinted Items
Because our items are printed on demand, occasionally an item may arrive misprinted, damaged, or defective. If this happens, you are fully covered.
- Reporting timeframe: Any claims for misprinted, damaged, or defective items must be submitted to us within 30 days after the product has been received.
- Lost in transit: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- How to claim: Please contact us at contact@bonercontention.com with your order number and a clear photo of the faulty item. We will arrange a replacement or a refund at no cost to you.
Change of Mind & Sizing Issues
Please review our sizing charts carefully before purchasing. Because all of our merchandise is custom-made to order via our printing partner, we do not offer refunds or exchanges for "change of mind" or incorrect sizing.
If you ordered the wrong size, please contact us. While we cannot offer a free exchange, we may be able to offer a discounted replacement at our discretion.
Wrong Address Provided
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfilment facility. You will be liable for reshipment costs once we have confirmed an updated address with you.